Welcome to SereneRoomz. By accessing our website and using our services, you agree to comply with the following terms and conditions. Please read them carefully.

Orders and Payment
All orders placed on SereneRoomz are processed on a cash-on-delivery (COD) basis. Payment is collected in cash at the time of delivery. No other payment methods are accepted.

Order Processing
We strive to process all orders within 1–2 business days of placement. Each order is carefully checked and packaged to ensure safe delivery and product quality.

Shipping and Delivery
We offer reliable shipping services for our customers. Delivery times may vary depending on the destination and shipping conditions. While we make every effort to deliver orders promptly, delays may occur due to weather, carrier issues, or other unforeseen circumstances.

Returns and Refunds
You may request a return or refund within 7 days of receiving your order. To be eligible, the item must be:

  • Unused and in its original condition
  • With all packaging, labels, and accessories intact

Refunds are processed in cash only and completed within 5–7 business days after approval.

Non-Returnable Items
Certain products cannot be returned or exchanged. This includes:

  • Personalized or custom-made items
  • Used or damaged items after delivery
  • Clearance or final sale items

Please review product details carefully before making a purchase.

Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us at [email protected] immediately. Provide photos of the item and packaging if possible, and we will work to resolve the issue promptly.

Customer Responsibility
Customers are responsible for providing accurate shipping information. We are not liable for delays or non-delivery caused by incorrect or incomplete address details.

Product Availability
All products listed on our website are subject to availability. We reserve the right to limit quantities or discontinue products without prior notice.

Changes to Terms
SereneRoomz may update these terms from time to time. Updated terms will be posted on our website, and continued use of our site constitutes acceptance of the revised terms.

Contact Us
For any questions regarding these terms and conditions, please contact us at [email protected]