We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from serene roomz. Please read through the policy carefully to ensure a smooth return experience.
Return Eligibility
To be eligible for a return, items must be unused and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that are damaged, altered, or not in their original condition will not be accepted for return. Please ensure that the items are in a resalable condition before requesting a return.
How to Request a Return
To initiate a return, send an email to [email protected]. Include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3–5 business days with further instructions. Please do not send items back without prior approval, as this may delay the return process.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items of higher value. We cannot guarantee receipt of your returned item, and you will be responsible for any loss or damage during return shipping.
Refund Process
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed in cash only and provided at the earliest possible time. Please note that refunds are not applied to any other payment method since we operate exclusively on cash transactions.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a cash refund and place a new order for the desired item. This ensures that you receive the correct item without delays. Please follow the return process outlined above for your original purchase.
Non-Returnable Items
Certain items are non-returnable, including personalized or custom-made products. If you have questions about whether an item is returnable, please contact us before making your purchase. We want to ensure that you are fully informed about the return policy for each item.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. Our customer service team is available to assist you with any inquiries you may have. We aim to respond to all emails within 24–48 hours.